Friday, March 30, 2007

Burn Out


We all know it's happening right before it really kicks in, don't we?

We're chugging along, going about the multitude of tasks that occupy our daily lives (and entirely too often, our evening hours as well). Then suddenly we look up and realize it's not the Friday we'd thought it was, but just a Wednesday.

Or even a Monday.

We look up and suddenly we realize: I am one annoying phone call, one catty email, one form response decline letter away from throwing in the towel on this thing.

Fundraising is an industry of passion. I haven't met a lot of drones in this field: the vast majority of people are here because they have the right talents to do the job as well as the desire to get that job done.

Long hours, endless deadlines, unrelenting financial pressures... combine this with a heart full of passion, and it's a recipe for a fire inside the spirit.

A fire that can burn out what's actually driving us to be here.

I don't have a magic recipe for getting out of this situation (other than "hey, write a blog about it!"). But the following is usually helpful for me:

  • Take a mental health day. In the middle of the week, take a day off to do nothing related to work. Don't do chores or go to personal appointments, either. Just stay home - read, watch a movie, anything to get your mind off of work. Think of it as a mental massage.

  • Get out from behind the desk and volunteer. I have the luxury of working on the 2nd floor above a food pantry; when I'm burning out, I go downstairs, stock the shelves and talk to some of the most amazing people in the city. It always renews my spirit for this work.

  • Talk about what you're experiencing with people who understand. Since I often find it hard to discuss burnout with my coworkers (since it tends to devolve into a gripe session) or family (who already hear me complain enough), I have a number of other fundraisers I talk to.

I think that this last piece of advice is the most valuable. The best thing that you can do -- both for your career, as well as your organization's success -- is to get to know other people in this line of work. In Dallas, we are fortunate to have the Center for Nonprofit Management; they have a wonderful program called "The Leaders Circle" through which 6-8 development officers or executive directors get together to share best practices and counsel each other. I've been a member for a few years, and hope to continue participating for many years to come.

Fundraising is a difficult and tense business, but one in which experience is often a better asset than natural skill. In order for our field to remain strong, we need to work together to stop "burn out" (which I believe drives more people out of this line of work than even the allure of higher salaries in the corporate world or the freedom of the consulting industry).

Have a great weekend, everyone. I'll be in Houston visiting family -- hopefully to relax and return to Dallas rejuvenated!

Thursday, March 29, 2007

The Evolution of Volunteerism

From The New York Times, an article about how the role of mandatory community service -- and even the use of community service in college applications -- has changed the face of volunteerism.

(Thanks to Chronicle of Philanthropy's "Philanthropy Today" for pointing this article out)

I've posted the full article below for those who don't like registering to read articles.

Community Service - A Better Society? Or a Better Résumé? - New York Times

A Better Society? Or a Better Résumé?
By MICHAEL POWELL



Ah, Naomi.

Maybe it was when you stepped out of the black Cadillac Escalade in your gray fedora and chinchilla (a furry cousin to New York’s Taco Bell-loving rat) coat and your bodyguard handed your black bag to a police officer, who carried it, valet-like, into the sanitation depot at Pier 36. Maybe that was the moment when the community service ideal seemed to lose something in the translation.

Naomi Campbell, supermodel, served five days of community service last week for the crime of bouncing a cellphone off the head of her maid. The Dumpster Diva — as the paparazzi dubbed Ms. Campbell — donned an orange vest with reflective stripes and mopped floors. Then she stepped outside and did a photo shoot — punishment chic.

Service to the community didn’t seem to be the point, precisely, but perhaps that expectation was unfair.

Why look for altruism from surly supermodels? Conceived as a selfless contribution toward building a civil society, community service can sometimes seem perilously close to compulsory drudgery, a way for misdemeanants to avoid the clink, for corporations to market a brand, and for ambitious high school students to polish résumés.

It’s not always clear who feels that genuine love.

“The community service boom began a while back and it looked right and felt real,” said Bruce J. Poch, vice president and dean of admissions at Pomona College in California. “Now it’s devolved into a lot of kids just punching a ticket. It turns my stomach a little bit.”

Perhaps. But sometimes society stumbles in the right direction for the wrong reasons, said Robert Putnam, a professor of public policy at the Kennedy School of Government at Harvard University and author of “Bowling Alone: The Collapse and Revival of American Community.”

He picks up on teenagers’ cynicism about using selflessness to promote oneself. Even so, he wrote in an e-mail message: “If young people acquire the habit of community service (even for less than exalted reasons), there is some evidence that the habit persists into adult life. So even if the initial motive was ignoble, the long-run net effect may create a more caring society.”

On the criminal side, public shaming has a long history. Colonial unfortunates sat in the stocks on public commons and convicts worked in road gangs. Now Ms. Campbell, and Boy George before her, works off her (relatively minor) sins in a sanitation depot.

Penologists agree this almost certainly beats putting minor offenders in jail, at a cost of thousands of dollars per prisoner. Considering the alternative, who could object to picking up trash along a highway, or painting a dreary subway station. (In 2006, judges in Manhattan sentenced 19,000 people to community service of between one and 10 days). But they are chary about extolling its redemptive value.

Joel Copperman, chief executive of CASES, a Staten Island-based organization that supervises community sanctions, recalled that the temperamental actor Russell Crowe spent community service hours working off his own telephone-tossing tantrum in a SoHo hotel.

But he said that many such rich and famous defendants are spared many of the humiliations of the city’s judicial system. And that bothers Mr. Copperman.

“I’ll bet Russell Crowe and Naomi Campbell did not spend 24 hours in arraignment, and I’ll bet they did not eat baloney sandwiches,” Mr. Copperman said. “It’s a miserable process even with community service, and it really should be miserable for everyone.” The high school students’ predicament is more complicated, not least because the teenagers are trapped in a maze not of their own making. For the past 15 years, highly competitive colleges have demanded that students detail their charitable work, and not surprisingly that has fired a community service arms race.

“Do sports. Check! Take advanced-placement classes. Check! Feed a sandwich to the homeless. Check!” Scott White, director of guidance at Montclair High School, heaves a sigh. “Is it better than sitting on a couch watching MTV? I guess.”

“But is it truly meaningful? No.”

Whatever. The most exclusive private schools in Manhattan, from Trinity to Dalton to Collegiate, hire community service specialists. Well-heeled families pay $5,000 to send their high school children jetting off to build cottages in the hills of Costa Rica and the Dominican Republic.

Ivywise, an educational consulting company that provides admissions counseling to students, charging families as much as $30,000 or so to place their children in high-profile colleges, advises on construction of the proper “brag sheet” and says: “Extracurricular activities count! But they have to be of a certain nature.”

Students become hip to this game. Many possess genuine humanitarian impulses, and tens of thousands work in all matter of good causes. But the emphasis on official, college-certified “community service” strikes even some of the most committed teenagers as almost beside the point.

Lucy Stewart, 18, a senior at Montclair High School, has worked in inner-city Newark for the past four years, helping abused and neglected children with their homework, and reading them stories and providing good company. Hers is a family that stresses such service — her older brother volunteers in an animal shelter — and she notes the value of exposing even the most jaded student to community service.

But she’s aware of a self-conscious aspect to the work.

“I’d be lying if I said it doesn’t mean something on a college application,” she said. “I would only say that you really can tell the difference between those who are passionate and those who are doing it to put it on their résumé.”

Mention this to Mr. Poch, the vice president at Pomona College, and he makes much the same argument: that a good admissions counselor can divine true passion. But in the next breath he issues a guilty plea for his peer group, the college admissions community. “Look, there’s no doubt that we in the highly selective colleges have done this to the world, and we’ve killed a lot of the joy in being a student,” he said.

Call back Mr. White, the guidance director at Montclair High, and he recalls the most giving man he knew. He guarantees you’ve never heard of him, and that anonymity is his point.

“Pete Fellows was the guidance director here, and the most wonderful man I ever met,” said Mr. White, who recently spoke at Mr. Fellows’s funeral. “He took on the really struggling kids like his own and after retiring he volunteered full time at a hospice and took such pride in the dignity and honor of his patients.”

“He devoted his life to others and demanded no attention. That’s community service.”

Wednesday, March 28, 2007

Troubled times at United way?

From The Chronicle of Philanthropy, an article about some issues of great concern to health and human services agencies that traditionally benefit from the United Way...

(this is also a good follow up to this blog's discussion a few weeks ago about the role of designations in changing philanthropy)

Arts, Education Groups Getting Bigger Share of United Way Aid

As United Ways give donors more control over where their gifts go, the organizations are increasingly giving a bigger share of their funds to arts and education groups, reports the Los Angeles Times (link to LA Times story).

Since the early 1990s, the percentage of donors who direct money to pet causes has increased significantly, to 25 percent, the article says, leaving less money for United Way to distribute to groups that were traditionally the organization’s beneficiaries, such as Catholic Charities and Salvation Army.

The percentage of donors who earmark their gifts was even higher in Los Angeles—around 66 percent—and local museums, operas, private schools, and universities have benefited. The head of the United Way in Los Angeles has pledged to change the ratio of directed-to-nondirected to half and half.

But nonprofit experts said convincing donors to shift money from beloved institutions to what the newspaper calls “skid row medical clinics and after-school programs for the disadvantaged” would not be easy.

Elise Buik, president of the United Way of Greater Los Angeles, said she would possibly ask donors to give money twice, splitting donations between their pet causes and organizations that provide social services.

Tuesday, March 27, 2007

Salvation Army's Kettle Campaign Still Successful, Iconic

This article from Philanthropy News Digest has some impressive reports about the success of the Salvation Army's Kettle Campaign:

PND - News - Salvation Army's Kettle Campaign Still Successful, Iconic

It's interesting to me that their online donations are so small... perhaps indicating that the strength of the campaign is not interest in the particular organization, but in charity itself. I would argue that ANY organization that had the ability to sit in front of stores with their kettles and bells would be almost as successful; part of the success relies on the pervasiveness of the campaign within our culture.

Kudos to Salvation Army for dominating this method of fundraising. They have, in many ways, created the market of undesignated donations from the general public (i.e. those who do not have a particular affiliation with the organization).

Monday, March 26, 2007

Big Ol' Blogroll

The latest Nonprofit Blog Exchange has some very interesting articles in it...

Nonprofit Blog Exchange: Blog Exchange Roundup # 9

If you're like me, you'll want to see Smart Communities' list of most engaging blogs. The links are a bit buried to that one, so go here:

http://smartcommunities.typepad.com/suzanne/2007/week8/index.html

or here

http://smartcommunities.typepad.com/suzanne/2007/week9/index.html

Sunday, March 25, 2007

Don't Almost Give - TV Ads

Strong messages worth delivering ...

Don't Almost Give - TV Ads

The one in the bottom left ("Homeless Man") is extremely compelling.

Friday, March 23, 2007

Foundations Urged to Help Charities Pay Operating Costs

This is a great article from The Chronicle of Philanthropy on a topic of great concern to organizations that rely heavily on foundation dollars... as much as I understand the desire to designate/restrict funds, I have found that organizations that have recurring support are generally much more successful than organizations that must constantly pursue new funding. If foundations truly want to make a difference, they will invest in the organization -- not just the few services that they like.

Imagine if private investors could restrict how the companies in which they hold stock could use their funds. The philanthropic sector should be no different.


The Chronicle, 3/22/2007: Foundations Urged to Help Charities Pay Operating Costs

Many foundations "may be crippling" nonprofit groups, especially small, local ones, by not providing enough money to pay for rent, salaries, and other overhead costs, warns a new report.

The report, by the National Committee for Responsive Philanthropy, a watchdog and research group in Washington, calls on grant makers to designate at least half of their contributions to their grant recipients' administrative expenses, instead of solely supporting charitable programs.

"Many nonprofits are choking on the highly restricted grant support they receive from foundations, including many foundations that are most loyal to the nonprofits they support and most dedicated to their goals and aspirations," it says.

The report includes anonymous quotes from conversations the watchdog group had with officials from more than 120 nonprofit organizations nationwide. The officials expressed frustration that only a handful of grant makers provide money for such everyday needs as paying the electric bill or treating employees to lunch to celebrate a successful project.

In addition, they complained that their benefactors require them to fill out too many progress reports and that foundation staff members have rarely, if ever, faced the difficult task of raising money.

"Funders just don't get it, they haven't had to experience these issues," said an official at a domestic-violence prevention group. "I kill myself doing these monthly and quarterly and yearly financial reports."

Disguising Costs

To squeeze money for overhead out of program-restricted grants, the report says, many charities take a "creative" approach to writing grant proposals. For instance, the groups disguise administrative costs within their proposals and what they report to charitable funds. "You have to be creative," said a staff member with an urban advocacy group. "It's not lying. It's how you allocate and what you call it and how you phrase things."

The report acknowledges that foundation leaders often defend their approach by saying that primarily supporting programs allows them to better measure their efforts. The committee dismissed this argument, saying that if the foundations establish long-term benchmarks, then they could provide more unrestricted money.

Little Has Changed

In the past few years, the watchdog group has pushed philanthropies to give more in operating support. But the group acknowledges that not much has changed since its initial reports.

Indeed, the Center for Effective Philanthropy, a research group in Cambridge, Mass., reported in December that 49 percent of foundation leaders said they were more inclined to make grants solely to support programs, while 16 percent preferred not to restrict their contributions. The report was based on a survey of 79 chief executives who run some of the wealthiest foundations in the United States.

In its report, the National Committee for Responsive Philanthropy called on charities to get together and lobby foundations, and it offered to assist them in such an effort.

"Nonprofits, especially smaller grass-roots nonprofits, should take the lead in such a campaign, keep the heat on foundations and other nonprofit actors to do their part, and assert their rightful claim to a fair share of the nation's vast philanthropic resources," the publication says.

The report, "A Call to Action: Organizing to Increase the Effectiveness and Impact of Foundation Grantmaking," is available free on the National Committee for Responsive Philanthropy's Web site.

Wednesday, March 21, 2007

Pick your target

A strong article from... of course... Donor Power Blog (one of the best blogs on the 'net):

Donor Power Blog: Everyone should know about this!

I love their straight-forward and honest commentary:

"No matter how cool your mission is, it's not of interest to everyone. Frankly, it's only of interest to a small slice of everyone. And even their interest level is only passing compared to yours."

Every fundraiser should subscribe to Donor Power Blog.

One more reason to stop relying on direct mail....

Philanthropy Today: From The Chronicle: Postal Rates

In May, postal rates will rise an average of 6.7 percent for fund-raising letters and other types of so-called nonprofit standard mail, The Chronicle of Philanthropy reports.

Monday, March 19, 2007

Philanthropy Today: World's Third-Richest Man Speaks Out on Charity

From the Chronicle of Philanthropy.. an article about a very interesting philanthropist, who understands that charity alone will never end the problems of poverty:

World's Third-Richest Man Speaks Out on Charity

As he announced a new $450-million foundation for health care and research, Mexico’s Carlos Slim, the third-richest man in the world, said people in his situation can help more by building good companies than by donating money “like Santa Claus,” reports the Associated Press.

The dig—aimed at No. 1 and No. 2 on the world’s-richest list, Bill Gates and Warren Buffett—came amid a jovial session with the telecom magnate. Mr. Slim, whose fortune grew by $19-billion last year, lauded the two for their work and decisions, but said poverty is not solved with donations of money.

Over time, Mr. Slim’s foundations have given away $4-billion, the news service reports, but his work in Mexico is not without its critics. Some say his company’s near-monopoly on land-line telephone service has meant high prices.

Thursday, March 8, 2007

In Montreal til March 20th

Friends, I'll be heading to Montreal until the 20th -- until then, happy fundraising!

Who owns a nonprofit organization?

This is a nice article on a pretty important topic...

Donor Power Blog: Who owns a nonprofit organization?

Includes some links to other articles about this same issue.

From my perspective, a non-profit organization is owned by the entire community: not just those who invest in it or those who use its services. That's why I believe it is so critical for organizations to be transparent with their financials, open about their struggles/successes and committed to partnerships with other non-profits, as well as business and individuals (particularly clients).

Wednesday, March 7, 2007

Give and Take: Dispatches From Urban America

I had a great conversation with Peter Panapento last week that resulted in this blog from the Chronicle of Philanthropy:

Give and Take: Dispatches From Urban America

Charity leaders looking for an effective way to blog about their organizations might look to Larry James’s Urban Daily for tips.

Mr. James, chief executive officer of Central Dallas Ministries, writes daily on issues that face low-income people in urban settings. His blog has helped increase traffic to the charity’s Web site by 800 percent since February 2005, according to Jeremy Gregg, the head of the charity’s development office.

Mr. Gregg says the blog is written mostly on evenings and weekends and has been influential in helping to explain the charity’s mission — which focuses on economic and social-justice work in inner-city Dallas.

Today’s post is emblematic of Mr. James’s approach. He writes about a recent three-hour drive through some of Dallas’s poorest neighborhoods. It includes a series of pictures of sights he saw during that drive.

“The scale of the negative environment overwhelms the soul,” Mr. James writes. “As you view the images, imagine being 8 years old and living here.”

He ends the post with a call to action: “Dallas doesn’t need a new vision, though vision is important. Dallas needs a new courage. Dallas needs a new heart, not for charity, but for fairness.”

For more on how charities are using blogs, check out this recent report by The Chronicle of Philanthropy.

— Peter Panepento

Monday, March 5, 2007

Strategic Grant Seeking

In my work at Central Dallas Ministries, I am currently looking to fill two positions: a grant writer and a manager of institutional giving. Needless to say, the process has been both exhausting and illuminating -- as it has forced me to re-evaluate the process by which we pursue grants and sponsorships from institutional donors.

This article by Stacey E. Abate comes at just the right time for me!

Strategic Grant Seeking

Thanks to CharityChannel's Grants & Foundations Review eNewsletter for publishing this.

Saturday, March 3, 2007

What donors wish nonprofits knew about them

On a similar issue to the one discussed below, Donor Power Blog comments on "What donors wish nonprofits knew about them."

http://www.donorpowerblog.com/donor_power_blog/2007/03/what_donors_wis.html

The Four Fundamental Questions of Philanthropy

A great blog for a Saturday morning, from the folks at White Courtesy Telephone:

The Four Fundamental Questions of Philanthropy

The article ask you to consider how you would answer the following if you were the head of a foundation like the Ford FOundation:

1. What are we living for?

2. How do I understand (social) justice?

3. What is the role of a foundation in society?

4. Apart from my board, the legal authorities, and God Herself (not necessarily in that order), to whom should I be accountable and in what ways?

Go here:
http://postcards.typepad.com/white_telephone/2007/03/the_four_fundam.html

Friday, March 2, 2007

Unlocking the Mysteries of an Internal Brand Audit

A great article from GuideStar on the critical topic of brand management:

Unlocking the Mysteries of an Internal Brand Audit

(they also ran another good article on this topic in 2004, but it's still relevant)

For more details on how non-profits can build their brand, see this article from Alder Consulting... which includes some great links to other Web sites and examples of strong branding:

Branding Your Organization through Your Website


-----

On a rather selfish note, one of the way's that I am working to build the brand of my organization is through the use of MySpace.com:
http://www.myspace.com/centraldallas


As well as Change.org:
http://change.org/nonprofit_page/nonprofit_home/47451


We're also using sites such as YouTube.com to show our videos:


Thursday, March 1, 2007

From Donor Power Blog: Our friend the question mark

I love the people at Donor Power Blog! This is a nice, clear discussion of a fairly basic -- but important! -- aspect of fundraising: the written communication to prospective donors.

Donor Power Blog: Our friend the question mark

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